How often should 360 be used?
The power of the feedback within the process is immense, therefore both the organisation and the people need time to implement the development required. Experiences suggest that six to twelve monthly intervals are most appropriate, aligned to annual appraisal and business planning cycles. The frequency should allow time for people to identify, plan and action the changes required in order for progressive feedback to take place.
What are the benefits of the process?
Individual
- It helps individuals to understand how others perceive them (often more of an insight than self-perception).
- Individuals can quickly recognise their development needs and create personal plans.
- Individuals can manage their own development and identify appropriate careers within the company.
Manager
- The process helps facilitate the discussion between Managers and their people, providing an objective discussion document.
- Managers can use the data to identify people with strengths and people who need support.
- The perception of other (third parties) aids the manager when faced with challenging discussions.
Team
- Used as a group discussion the process provides a vehicle to improve communication and gives them a common language to discuss performance.
- The process engages the whole team in developing performance.
Organisation
- 360 degree provides a clear understanding of people capability.
- It targets career and individual development and reduces the associated costs.
- It impacts on the bottom line by facilitating direct 'added value' development.
How many companies are using 360?
According to a recent survey by 'Towers Perrin' , 8 percent of major companies now utilise 360-degree feedback and 69 percent plan to introduce it in the next three years.
Where in the organisation is 360 being utilised?
Studies show that in organisations utilising 360-degree feedback, the process is being operated at the following levels:-
- Executives 35%
- Upper-middle management 37%
- Middle management 23%
- First-line managers 18%
- Others 11%
How is 360 being utilised in organisations?
360 degree feedback is being used for:-
- Management and organisational development 58%
- Performance appraisal 25%
- To support culture change processes 20%
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